“We are not in the coffee business serving people, we are in the people business serving coffee.”
Harold Schultz, CEO, Starbucks
Business is, essentially, people selling products and services to other people. Whatever business we are in, however, we are always in the people business.
The awareness that your enterprise is, in fact, a people business begins internally – within your own culture – with your own people – then naturally radiates outward to your clientele.
Synergy is where the whole is greater than the sum of its parts. Synergistic leaders develop interdependent teams which produce results far greater than individual efforts ever would. This results in innovative focused enterprises where people:
Synergistic cultures create an extraordinary experience – for everyone!
The transformation begins when we uncover and overcome confirmation bias. Confirmation bias is a subconscious filter where we notice information that supports our ideas, beliefs, and philosophies – particularly about each other – and ignores information which runs counter to what we already think or feel.
Confirmation bias causes misunderstandings in the workplace and marketplace relative to gender, generation, ethnicity, socioeconomic status, religious or sexual orientation, etc. Such misunderstandings compromise interactions with each other and with our clientele.
Confirmation bias creates lousy experiences for our people and our customers –
we lose money and no one has any fun!
Synergistic leaders overcome this encumbering confirmation bias in their business culture by using the multiple monitor strategy in their human interactions. Our own monitor provides us a view of life based on accumulated knowledge and experience stored in our internal computer – our brain. We use this information for making personal choices and decisions.
It also shapes how we see others.
And there’s the rub . . .
We tend to observe and evaluate people and situations through our monitor without considering what’s on theirs. We misinterpret how they process their information and experience. We decide who they are and why they are doing what they are doing, based on our assumptions about them.
This is natural. Everyone does it – especially in stressful circumstances common in today’s business environment. However, in so doing we inadvertently cause a disconnect that compromises even the most well-intentioned interactions. We don’t realize we’re doing this, unless we’ve been specifically trained to notice.
When we learn to view people through their monitors, we are in position to create a cultural environment that supports; understanding, appreciation and trust; interdependent teams led by empowered synergistic leaders; a stronger more loyal staff and client base.
A culture like this is paramount to our success in today’s marketplace.
For twenty years, our team has custom-designed executive management, sales and customer service training, creating synergistic cultures for organizational excellence.
Let’s schedule a time to explore how this type of training creates an extraordinary cultural experience for your organization!